How many days are required to ship an order?

For our standard production timeline, Orders are shipped 7 business days* after final approval of your proof and any applicable pre-payment has been received. Approvals received after 2:00 pm CST will be logged as received the following business day for production scheduling purposes.

This applies to in-house orders only. Outsourced order timelines will be provided on a case-by-case basis.

*Weekends and Holidays are not considered as business days.


Can I pay extra to rush my order?

Yes, if you need an order sooner than 7 business days (our standard in-house production timeline), please ask about The Paper Place Production Rush Services. The prices that follow apply to rush production only. These prices do not include die, setup or shipping fees that may apply to the rush order.

  • For orders required in 5-6 business days, we have a rush of $30(V) net
  • For orders required in 3-4 business days, we have a rush of $50(V)
  • For orders required in 1-2 business days, we have a rush of $75(V)*
  • Same Day Rush Charges will vary depending on press time available that day – and will be quoted when you request this service.

*Napkin orders that require a stamping die take a minimum of 48 hours to produce.


Do you accept changes to orders by phone?

No. All changes must be made and confirmed by email via the Paper Place’s services. Please remember:

  • Changes will re-set the completion clock to zero.
  • Any change to a processed order is subject to a $10(V) charge per item changed, in addition to any labor and material costs that have accrued. Setup and proof charges will also apply.


May I pay for my order when picking it up?

No. We can begin production on your order once you have submitted payment and approved the final proof in writing.


How do I submit an order?

Please submit all orders through SAGE or email to info@paperplaceink.com  Include all details for your order:

PO #: 

Products: (Cups/Napkins/Koozies) 

Color of Products:  

Color of Imprint:  

Number of Products:  

Image Provided:  

In-Hand Date:  

Shipping Address:  

We will then produce a Sales Order with all the details you’ve provided. Sales order will include pricing. We can then produce a proof for you.


Will I get a proof of my order?

Yes, proofs are required to show size and placement of the image. We begin production and assign a ship date once you have approved the final proof and submitted payment. The first email proof is always free. Each additional proof is $10(V). All changes require a new proof to determine a final, approved position.

We can provide press proofs, an actual printed product, for an additional price of $50(Z), plus set up charges, per item.

  • Press proof production time: 5 working days *After* we have received final approval of the email proof
  • If the press proof is approved as is, without any changes to the image, there are no additional setup charges for the full run of the order
  • If there are changes to the press proof, additional setup charges will apply
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